No, all you need is an email address. We recommend that you create an account to start adding pieces to your Wishlist and make quicker orders, but, you can also place and track orders as a guest and sign up at a time that suits you.
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
It’s easy! Here’s how:
Select your desired piece and click ‘Add to bag’. Once you’ve added all items, it’s time to checkout under ‘Summary’
Sign in to your account or, if you’ve not yet created one you can do it now or, proceed via guest checkout.
Enter your address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you.
Not yet.
Click on ‘Measuring myself” on the bottom of our website and follow the steps. You can also use our ‘Size Guide’ to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Measurements’ tab.
Shipping costs vary depending on where you’d like your order to be delivered and which shipping carrier you choose (Standard Home Delivery or DHL). For detailed information, please view our Shipping and Returns information by clicking the Shipping link in the footer. For all orders over 500 Euro shipping is free..
We ship from the European Union, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. We are legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
If the items you order are in stock, your order will be dispatched the next business day. During busy periods or within 3 days of a new collection launch there may be delays on your order being shipped out.
All prices are charged in EUR.
Yes, we offer 14 Day Returns on all items. You can find our full Return Policy on our Shipping & Returns page in the footer of this website.
We accept returns as long as the item is still in its original condition. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Please take care when trying on your purchases and return them in the same condition you received them.
To return an item, we need you to notify us right away using your account: order history – purchase cancelation or by using this form.
Our Returns Team will reply within two business days, and will also provide you with the address to send your return back to and instructions on the shipping. We gladly provide you free shipping in case you return an item.
Please Note:
– Your Return Authorisation Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your return it may be returned to you (at your cost).
– For a refund, your return must be in original condition with their tags attached.
We do not offer exchanges on any items. If you would like a different size or item, we recommend you contact our customer service.
As soon as we receive your return back into our warehouse, you will receive an email confirmation. You can also use the tracking number to see when we have received it. Please allow 3-5 business days after receival for our team to process your return. We aim to refund you within 14 days of receiving the returned item.
As our warehouse starts processing orders immediately after they are placed, we are not able to make any changes or cancel orders once they are placed. However, if you placed the order by any mistake, we accept cancelation by e-mail (hello@jolliaworld.com) within 1 hour after placing the order. We welcome you to place a new order for any additional pieces. Find out more in our Shipping & Returns Policy.
Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. We request that you also include a photo of the item/fault.
Stay informed of new arrivals, trends and exclusive promotions by creating an account. You can then manage your email preferences under ‘My Account’.
