FAQs

No, all you need is an email address. We recommend that you create an account to start adding pieces to your Wishlist and make quicker orders, but, you can also place and track orders as a guest and sign up at a time that suits you.

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

It’s easy! Here’s how

Select your desired piece and click ‘Add to bag’. Once you’ve added all items, it’s time to checkout under ‘Summary’

Sign in to your account or, if you’ve not yet created one you can do it now or, proceed via guest checkout.

Enter your address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you.

Not yet.

Click on SIZE GUIDE, Measuring myself at the footer of our website and follow the steps. You can also use our Size Guide to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Measurements’ tab.

Currently our shipping is free of charge as a courtesy to our customers. For detailed information, please view our Delivery and Shipping information in the footer.

We ship from the European Union (EU) and:

There are NO custom taxes & duties to shipments in the United States (USA).

There are NO custom taxes & duties to shipments in the European Union (EU).

There are NO custome taxes & duties to shipments in the United Kingdom (UK).

If you’re a customer outside of the USA, U.K. and EU there might be import taxes and duties within your own country, for which you are responsible. Up to this moment we have not been informed by our global list of clients for import taxes on goods purchased at Jollia. However, for further information, we strongly recommend contacting your local customs office. Jollia is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

If the items you order are in stock, your order will be dispatched the next business day. If they are made to order, specifics will be provided under the product description. For more information about shipping, please visit Estimated Delivery times at the Delivery and Shipping section. You can find it at the bottom of the site

Prices are in USD.

Yes, we offer 14-day returns and exchanges as long as the item is still in its original condition. For more info please visit Returns and Refunds.

As soon as we receive your return back into our warehouse, you will receive an email confirmation. You can also use the tracking number to see when we have received it. Please allow 3-5 business days after receival for our team to process your return.

Yes, mistakes happen and you can change your order up to 24 hours after your mail order confirmation at hello@jolliaworld.com.

We aim to refund you within 10 days of receiving the returned item after we have processed and confirmed it’s condition.